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FAQ
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1. What types of products do you offer?We offer a wide range of makeup and beauty products, including cosmetics, skincare, and more. Our inventory includes a variety of options to suit different preferences and needs. Coming Soon We are actively sourcing high quality hair products, trendsetting clothing, and amazing accessories. We look forward to providing unique and luxurious products worthy of Kokolani Beauty's reputation. Kokolani. Level up your beauty game. Thank us later.
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2. How do I place an order?To place an order, simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, you will receive an email confirmation with your order details.
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3. What payment methods do you accept?We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal for secure and convenient online payments.
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4. How long do orders take to process?We are a small business, growing business - so, it depends. Generally, we require 3-5 days to process orders. If the items are already pre-stocked, we are able to process your order within 2-3 business days. Other items require longer processing times, up to 7 days. Shipping times vary based on your location and the shipping method you choose at checkout. Once your order is shipped, you'll receive a tracking number to monitor the progress of your delivery. We appreciate your patience as we work through the challenges of a growing business. We are working hard to decrease processing time and continue to deliver the trendsetting products that you love.
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5. What is your return policy?Beauty products are considered personal items. To ensure the safety of our customers, we do not offer returns on beauty products. Please review our Returns and Refunds page for detailed information on the return process and eligibility.
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6. Can I track my order?Yes, once your order is shipped, you'll receive an email containing a tracking number and instructions on how to track your package.
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7. What if I received a damaged or incorrect item?If you receive a damaged or incorrect item, please contact our customer support team at support@kokolani.com within 48 hours of receiving the package. We'll be happy to assist you with a replacement or refund.
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