FAQ

At Kokolani Beauty, we bring you a luxurious range of makeup and skincare products! From creamy lipsticks and poppin’ lip gloss to radiant bronzers and sexy blushes, we’ve got everything to elevate your beauty game. Stay tuned for high-quality hair products, trendy clothing, and fabulous accessories coming soon. Level up with Kokolani! 💄✨

Ready to glam up? Just browse our fabulous collection, add your faves to the cart, and hit checkout! Follow the steps to enter your shipping info and payment details. Once done, you'll get an email confirmation with all your order deets. Happy shopping! 🎉

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal for secure and convenient online payments.

We are a small business, growing business - so, it depends. Generally, we require 3-5 days to process orders. If the items are already pre-stocked, we are able to process your order within 2-3 business days. Other items require longer processing times, up to 7 days. Shipping times vary based on your location and the shipping method you choose at checkout. Once your order is shipped, you'll receive a tracking number to monitor the progress of your delivery. We appreciate your patience as we work through the challenges of a growing business. We are working hard to decrease processing time and continue to deliver the trendsetting products that you love.

Beauty products are considered personal items. To ensure the safety of our customers, we do not offer returns on beauty products. Please review our Returns and Refunds page for detailed information on the return process and eligibility.

Yes, once your order is shipped, you'll receive an email containing a tracking number and instructions on how to track your package.

If you receive a damaged or incorrect item, please contact our customer support team at support@kokolani.com within 48 hours of receiving the package. We'll be happy to assist you with a replacement or refund.